Returns & Exchanges
Dear customer, if for any reason the order you have received does not meet your expectations, we will be happy to help you with the return or exchange. To do this, the product must be in perfect condition, in its original packaging (with everything it contains inside).
Once the order is received, you will have up to 15 calendar days to return or change the size or product.
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Below are the steps to follow so you can make the return or exchange.
01
Notify via email
In order to make the return, it will be necessary to send an email notifying the change to info.filipacollection@gmail.com indicating the order number.
02
Send the product
The address to which you must send the product is:
Calle Juan de Mariana 22, 28045 Madrid and the recipient FILIPA COLLECTION. Candela Iruzubieta
Telephone: +34 633 373 375.
03
Refund
Shipping costs for the returned product will be the responsibility of the customer.
Once it is verified that the product is in perfect condition, the refund will be made.